Henley Festival Top Tips
Henley Festival Top Tips for Ticket Holders
If you have purchased tickets for Henley Festival 2021, listen up because this blog is for you!
- Henley Festival has a Black-Tie Dress Code
The Henley Festival has a formal Black Tie dress code. Remember you can never be over dressed at Henley – think dinner jackets and bow ties, long or short evening wear, glitz, and glamour! Casual attire is not permitted, and you will be refused entry to the event. The only time we do not operate our Black-Tie dress code will be for the Family Sunday daytime event.
- Do I need to show my COVID-Pass to enter the Festival?
Yes! Just like many other festivals this year we will be bringing in our COVID plans to keep all guests as safe as we possibly can and to ensure that everyone can enjoy their time at Henley Festival safely. We will ask all ticket holders aged 12 and over to demonstrate their COVID-19 Status before entering the festival site by providing at least one of the following:
- Proof of full vaccination – both doses received (with the second at least 14 days prior to the festival)
- Proof of a negative NHS Lateral Flow Test taken prior to travel on the day of arrival at the festival uploaded to the GOV website
- Proof of natural immunity based upon a positive PCR test within 180 days of the festival (including 10 days self-isolation following the result).
Please read our full COVID-Safe Plans here.
- Opening and Closing Times
We have changed our opening times for Henley Festival 2021, enjoy an extra hour of fun as gates will open from 5pm! There is so much to experience at the festival so it’s worth being ready early and taking in the whole site.
Closing times for site differ from night to night:
Wednesday 15th: 12am
Thursday 16th: 12am
Friday 17th: 1am
Saturday 18th: 2am
Sunday 19th: 11.30pm
- What time do the Car Parks open?
Car Parks will open at 4pm to give you plenty of time to park up, straighten your bow tie, apply that lippy touch up and still get in to site for 5pm!
- Are you Cashless this year?
Yes! This year Henley Festival will be going cashless. Cash will not be accepted in any bars, restaurants, on the day car parking or throughout the site, you’ll be able to use credit and debit cards, Apple pay and Google pay. We have taken this decision to not only make it easier for you but also to ensure we are being as COVID-safe as we possibly can be, minimising the handling of cash from ticket holders to staff and visa versa helping keep you and all staff safe.
- When and where can I collect my tickets from?
If you opted to collect your tickets, they are ready to collect from frm the Leander Club, Henley On Thames, RG9 2LP– Monday to Friday, 10am to 5pm and Sat & Sun, 10am -3 pm. You will need your confirmation email and valid ID to collect your tickets. If you are collecting tickets on behalf of someone else, we will need written confirmation from them.
Please note that collections will not be open on the 13th and 14th September as we will be transferring to the on-site box office. This will open again from the 15th – 19th September with the opening hours of 9.30am – 9pm.
- Can I collect my tickets on the night?
Yes! You can collect your tickets on the night of the festival when you arrive, the Box Office is located to the opposite of the main entrance. You will need your confirmation email and ID to collect the tickets. The festival on-site Box Office will be open from 9.30am to 9pm each day of the festival.
REMEMBER – if you have bought a Car Park Pass, you will need to collect this before you arrive at the festival.
- A group of us are going to the festival but not arriving together, can I leave tickets for people running late?
Of course. You can leave tickets for your guests to collect at the Box Office which is located to the opposite of the main entrance to the festival. Put the tickets in an envelope with both your and your guest’s name and Box Office will keep them safe for your guests to collect when they arrive.
- I bought a Car Park Pass; can I collect it when I arrive for the festival?
NO! If you have purchased a Car Park Pass you need to collect it BEFORE you arrive for the festival. This is really important, as the parking stewards will not let you onto the festival site to collect a pass and we will not leave them on the gate as this holds up the flow of traffic.
There will be signs before you arrive at the festival directing you to your car park – stewards will need to see your Car Park Pass in order to let you in.
- Can I buy a Car Park Pass on the gate?
Of course, you can! If you plan to buy a Car Park Pass on the gate you will need to follow signs for Car Park 2. A pass will cost £25, we will be accepting card payment only and parking is allocated first come first served.
- I’m over 18 but look under the age of 25, do I need to bring ID?
YES! We are operating a Challenge 25 policy, if you look under the age of 25 you will need to produce valid ID. If you cannot produce ID, you will be given an Under 18’s ticket and wristband and will not be able to purchase alcohol on the festival site.
To find out more about Challenge 25: http://henley-festival.co.uk/about/challenge-25
- I am arriving by boat, where will I be positioned?
If you have booked a mooring with us, you should have received all your information from our moorings team. If you have any questions about an existing mooring please contact firstname.lastname@example.org.
We have sold out of moorings apart from the Sunday evening, if you are interested in booking a Sunday mooring, please get in touch with the box office on 01491 843 404.
- I have a reservation at a restaurant, how do I make my menu choices?
If you have made a reservation at one of our fine dining restaurants (Riverside Canteen, The Riverside or The Terrace) you should have received an email requesting you to make your menu choices.
The cut off date has now passed. However, please do still fill out the form on your dining account and we will do our best to accommodate this for you. If you have not received an email from Henley Festival Catering about your reservation, please email Carolyn Waldron at email@example.com. Please note that during festival week email replies will be slower.
For more FAQS on your restaurant reservation: http://henley-festival.co.uk/food-drink/restaurants/restaurant-faqs
- The Sitemap looks a little different to previous years?
As we are building our own structures site-wide this year we have had to make a couple of small changes to the site to ensure that we can put on a show more fabulous than ever for you. For all those who have been to the festival before, be sure to familiarise yourself with the new site map here. Don’t worry, we will have site maps throughout the festival for you to refer to, plenty of lovely staff ready to guide you, and lots of signage getting you exactly to where you want to go.
- It might get cooler in the evenings, is there somewhere for me to keep my coat?
Yes, we will have an onsite cloakroom for all ticket holders to, the cloakroom will cost £3 for up to two items.
- What time does the Fun Fair open? And do I need a separate ticket to gain entry?
The Fun Fair will also open at 5pm. You do not need a separate ticket to gain entry to the Fun Fair, you will be asked to show your wrist band and/or ticket to enter.
For Family Sunday the Fun Fair will open at 10am. You will need to show your tickets to gain entry and all children must be supervised by a parent or guardian over the age of 18 at all times.