Find answers for some Frequently Asked Questions about Henley Festival 2021’s rescheduled event. Can’t find the answer to your question? Send us an Email, and we will get back to you. Please bear with us as we are still working remotely.

 

TRANSFERRED 2020 BOOKINGS TO 2021?

All tickets for each night will automatically be transferred to the new dates as follows so you don’t need to do anything. If you have a query regarding your booking please email us on info@henley-festival.co.uk.

CAN I GET A CREDIT FOR 2022?

If you are unable to attend the rescheduled 2021 dates please email info@henley-festival.co.uk. Please do bear with us, we are experiencing high volumes of emails and also still working remotely.

IS THERE A DEADLINE FOR CHANGING MY TICKETS?

Yes, if you bought tickets prior to the Henley Festival 2021 date change announcement on March 11th 2021 and are unable to attend the Festival in September, the cut off date to request a credit for 2022, a ticket transfer where available or a refund is Friday 26th March 5pm. Please email info@henley-festival.co.uk

WHAT HAPPENS TO MY FRIENDS MEMBERSHIP?

Your current Friends 2020 membership will be valid until October 31st 2021. As we are continuing with our ticket sales for the postponed festival, the priority booking period has already been taken. However, as a current friend, you can take advantage of a 20% discount on all drinks (excluding champagne) at selected festival bars between 15th – 19th September 2021. Details of when your Friends Drinks Card will be available shall be provided via our Mailing List, closer to festival dates.

DO YOU REFUND BOOKING FEES?

All box office fees are non-refundable. In order to cover the total cost of providing our Box Office services we charge a Booking Fee, which is 6% of the value of a ticket. As this is a service that has already been provided to our customers, the fee is not available for refund.

DO YOU REFUND 2020 MEMBERSHIPS?

The membership benefit / entitlement was ‘spent’ when the original booking was made during the Friends Membership priority booking period. Unless a booking is transferred to 2021 there will be no further benefit given in 2021 – it being the same Festival. There will be no priority booking until we release tickets for our 2022 Festival.

HOW MUCH MONEY DOES HENLEY FESTIVAL NEED TO RAISE TO COVER CORE RUNNING COSTS?

Due to the postponement of last year’s festival and the subsequent loss of income for a year, Henley Festival needs to raise £200,000 to cover core running costs.

CAN I MAKE A DONATION TO THE HENLEY FESTIVAL?

Yes you can, please click here and thank you your donation is hugely appreciated!

WHEN CAN I BUY 2021 FESTIVAL TICKETS?

You can continue to buy tickets online, subject to availability here.

CAN I UPGRADE MY SEATS IF BETTER ONES BECOME AVAILABLE?

This may be possible. Please contact the box office at boxoffice@henley-festival.co.uk and they will be able to advise.

HOW CAN I CONTACT HENLEY FESTIVAL?

For all Henley Festival queries please email info@henley-festival.co.uk

WHAT COVID PRECAUTIONS WILL YOU HAVE IN PLACE?

We would like to assure our audience that your safety is our utmost priority, for more details click here.

OTHER DETAILS

All events in 2021 subject to licence