Ticket Information FAQ's

What is the difference between a Grandstand, Lawn or General Admission ticket?

Good question! We offer various ticket options for you to experience Henley Festival:

Grandstand – (A,B and C) see everything at the festival and enjoy the Floating Stage concert from an allocated, undercover seat in the Grandstand. These tickets are priced according to the view (in varying degrees) of the Floating Stage.

Lawn – (Premier, A, B, C and Restricted View) see everything at the festival and view the Floating Stage concert, under the stars in an allocated seat on the grassed Lawn area. These tickets are priced according to the view (in varying degrees) of the Floating Stage.

General Admission – a perfect way to enjoy the events, performances, restaurants and bars around the site – a great ticket if you want to wander around. Please be aware that this is not a ticket suitable for viewing the Headline Floating Stage concert and will not give access to the Lawn and Grandstand seats. General Admission ticket holders will be able to hear the concert and may be able to see the stage from a distance, but this is not guaranteed.

What is an Under 18's ticket?

We offer an evening ticket for our Under 18 Henley Festival visitors. Age limits for this ticket type are 14 – 17 yrs on Wednesday, Thursday and Friday and 12 – 17 yrs on Saturday and Sunday. An Under 18's wristband will be allocated at the festival entrance upon arrival. Please see Challenge 25 for further information.

What are the ticket prices?

Please see Tickets page for individual evening ticket prices

Can I get a replacement ticket if I've lost it or forgotten to bring it to the event?

It is important that you keep your ticket safe and remember to bring it to the event with you. Tickets will not be replaced under any circumstances.

What can I do with a spare ticket on the night?

The Box Office is unable to help customers with the re-sale of any spare tickets, please make sure you buy only the tickets you need. You are welcome to pass them on to Friends or Family.

Where is the Henley Festival Site Box Office?

This location will be available closer to the festival dates.

What time does it open / close?

We open at 9.30am and close at 9pm each festival day.

I want to book a ticket next to friends for the concert but don't know where they're sitting, can the Box Office tell me?

Due to data protection laws we will not be able to give out any information relating to a customer and/or their order.

Can I buy tickets on the night?

Yes you can buy tickets through out the festival week, either on line or at the box office during opening times.

Which payment cards do you accept?

We accept Visa, Mastercard and Visa Debit cards. Please note that we do not accept American Express.

Can I buy tickets with cash/cheque?

You can purchase your tickets in person using cash, we do not accept cheques.

How much is the booking fee?

Booking fee is 6% of the value of each festival ticket.

Do I have to pay for postage or can I collect in person?

Yes, postage is available at £3 and delivery is by Signed For Delivery only.

You are welcome to collect your tickets in person from the Henley Festival Box Office located at the River and Rowing Museum, dates to be confirmed in 2021.

The Henley Festival Site Box Office is open for collections throughout the festival week (Wednesday 7th July – Sunday 11th July 2021) between 9.30am and 9pm.

Can I swap/upgrade/sell back/sell on my tickets?

As per our Terms and Conditions, tickets are non-returnable, transferable or refundable.

Can I go on a waiting list for tickets?

To be fair to everybody, we do not hold a waiting list. Occasionally, when an evening is sold out a few tickets become available closer to  festival dates. Please keep an eye on the Henley Festival website for any late availability.

Can I get a discount for group bookings?

Henley Festival has a charitable trust and for this reason, we do not offer discounts.

I've sent on my guests tickets and they have not received them. Can you replace them?

Once you have taken possession of your Henley Festival tickets, they become your responsibility. We cannot replace your lost or stolen tickets.

Can you send my tickets on to a different address?

Tickets can only be sent to the address stated at the time of booking.

Can I collect my tickets in advance/on the night?

You are welcome to collect your tickets in person from the Henley Festival Box Office located at the River and Rowing Museum, dates to be confirmed in 2021.

The Henley Festival Site Box Office is open for collections throughout the festival week (Wednesday 7th July – Sunday 11th July 2021) between 9.30am and 9pm.

Can I leave tickets for my guests at the Site Box Office on the night?

You can leave tickets with us at the Site Box Office, please let your guests know that we may ask for ID and be aware that we take no responsibility for the tickets once handed over or for any that have not been collected. It is not possible to leave Car Park Passes at the Box Office for guests to collect on the night they attend Henley Festival.

Can I collect tickets on behalf of other guests from Henley Festival Office or Site?

You may collect tickets for other people but you will need to bring written permission from the ticket purchaser, along with a copy of the confirmation email. You may be asked for ID.

If I make more than one booking, can you send all my tickets together?

If you make separate bookings and choose to have them posted, they will be sent to you at different times. If you have elected to have your tickets posted, each booking will incur a postage charge.

Do I have to keep my ticket with me when inside the festival?

You will need to keep your ticket with you throughout the night, particularly for the Floating Stage concert as Lawn and Grandstand ticket holders will need their seat and row number. You may be asked by security to show your ticket at any point during the evening.

Do you provide Corporate Engagement Packages?

Corporate Engagement packages can be purchased (subject to availability), for more information please email penny@henley-festival.co.uk.