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Henley Festival
5-9thJuly 2017

Frequently Asked Questions

Find answers for some Frequently Asked Questions about Henley Festival. Can't find the answer to your question? Send us an Email, Tweet or Facebook message and we will get back to you and update this page if required.

GENERAL FESTIVAL INFORMATION

What do I wear to the festival?

The Henley Festival has a dress code of Black Tie. We encourage our guests to get dressed to the nines – think dinner jackets and bow ties for men, long or short evening wear for ladies, sequins and sparkle! Casual attire is not permitted and you will be refused entry to the event. The dress code does not apply to the daytime Family Sunday event.

Is there a lower age limit?

Yes - Wednesday, Thursday and Friday is 14 years, Saturday and Sunday is 12 years. Those under 18 years old must be accompanied by a responsible adult at all times.

What time do the Henley Festival gates open / close?

Each evening the gates to the Henley Festival enclosure open at 6 p.m.

Wednesday 5th July gates close at 12 am.
Thursday 6th July gates close at 12 am.
Friday 7th July gates close at 1 am.
Saturday 8th July gates close at 2 am.
Sunday 9th July gates close at 11.30 pm.

Family Sunday opening times are as follows;

11.30am - 3pm

Map of the Festival site

Download a map of the festival site here.

What time is the latest I can arrive at the festival on the night?

Providing you have a ticket, you can arrive at any time between our opening and closing times.

What happens if it rains on the night?

The show (and the festival) goes on! There are many covered areas within the enclosure, if you are on the Lawn or have a General Admission ticket, make sure you bring some protective outerwear for the Main Stage concert, in exceptional weather, Wellington boots (the more colourful the better!) are welcome.

What can we bring into the festival site?

You are not permitted to bring food and drink inside the festival enclosure, there will be an array of options for drinking and dining at the festival. Picnics can be enjoyed in the car park or along the riverbank outside the enclosure. Rugs and seating, with the exception of shooting sticks, may not be brought into the festival.

Can I get a replacement wristband if I lose it on the night?

Wristbands are issued on the night, you must not remove them for the duration of the evening. Any wristbands that have been tampered with or taken off become invalid and you will be asked to leave the event.

Is there a cloakroom?

Yes, there is a Cloakroom, you will be able to leave coats, shoes and bags - there will be a charge per item.

Are there cashpoints available at the Henley Festival?

There are no cashpoints available on site – there are many in the nearby town centre.

What time are the fireworks?

The fireworks begin directly after the Main Stage concert finishes around 10.30pm every evening.

Can I smoke at the Festival?

You may not smoke in the Grandstand. You can smoke in all uncovered areas of the Festival with the exception of the Lawn area during the Main Stage concert – this is for reasons of health and safety and for the comfort of other festival goers.


TICKET INFORMATION

2017 Ticket Pricing

Following feedback from our audience in 2016, 2017 will see a reduction in capacity to 2015 levels of 6,200 per night.

The Festival is committed to the continued investment in the artistic programme to give our audience superb quality and breadth of artists. To assist with this, ticket prices will increase in 2017 across the board. We are still committed to accessible pricing with a price range between £45 - £170 across the five nights.

As a not for profit organisation, our priority is to improve the financial resilience of the Festival which enables us to continue to offer and achieve our wider charitable goals, both nationally and locally. Find out more about the charities we support.

What exactly is a General Admission, Grandstand and Lawn ticket?

Good question! We offer various ticket options for you to experience Henley Festival:

We have four price bands (Premier, A, B & C) in both the Grandstand and Lawn. These tickets are priced according to the view (in varying degrees) of the Floating Stage.

Grandstand - see everything at the festival and enjoy the Floating Stage concert from an allocated, undercover seat in the Grandstand

Lawn - see everything at the festival and view the Floating Stage concert, under the stars in an allocated seat on the grassed Lawn area

General Admission - a perfect way to enjoy the events, performances, restaurants and bars around the site – a great ticket if you want to wander around. Please be aware that this is not a ticket suitable for viewing the Headline Floating Stage concert and will not give access to the Lawn and Grandstand seats. General Admission ticket holders will be able to hear the concert and may be able to see the stage from a distance, but this is not guaranteed. General Admission ticket holders will be able to access the Grandstand and Lawn areas for the duration of the early evening Pizza Express Floating Stage Sessions.

What are the ticket prices?

Click here for 2017 ticket prices

Can I get a replacement ticket if I’ve lost it or forgotten to bring it to the event?

It is important that you keep your ticket safe and remember to bring it to the event with you. Tickets will not be replaced under any circumstances.

What can I do with a spare ticket on the night?

The Box Office is unable to help customers with the re-sale of any spare tickets, please make sure you buy only the tickets you need.

Where is the Henley Festival Site Box Office and what time does it open / close?

The Henley Festival Site Box Office is open 5th – 9th July for ticket bookings and collections and is situated to the left of the main entrance. We open at 9.30 am and close at 9 pm.

I want to book a ticket next to friends for the concert but don’t know where they’re sitting, can the Box Office tell me?

Due to data protection laws we will not be able to give out any information relating to a customer and/or their order.

Can I buy tickets on the night?

You can purchase tickets from our Site Box Office between 9.30 am and 9 pm subject to availability.

Which payment cards do you accept?

We accept Visa, Mastercard and Visa Debit cards. Please note that we do not accept American Express.

Can I buy tickets with cash/cheque?

You can purchase your tickets in person using cash, we do not accept personal cheques.

Do you have any hidden charges?

Unlike many other ticketed events we are happy to say that we do not have any booking or transaction fees.

Do I have to pay for postage or can I collect in person?

We make a charge of £3.00 for signed for delivery postage – this is per order and not per ticket. You are able to collect tickets from our desk at the River and Rowing Museum, or the on-site box office, details will be available on your booking confirmation email.

Can I swap/upgrade/sell back/sell on my tickets?

As per our Terms and Conditions, tickets are non-returnable, transferable or re-fundable.

Can I go on a waiting list for tickets?

To be fair to everybody, we do not hold a waiting list. Occasionally, when an evening is sold out a few tickets become available nearer the time. Please keep an eye on the Henley Festival website for any late availability.

Can I get a discount for group bookings?

The Henley Festival has a charitable trust and for this reason, we do not offer discounts.

I’ve sent on my guest’s tickets and they have not received them. Can you replace them?

Once you have taken possession of your Henley Festival tickets, they become your responsibility. We cannot replace your lost or stolen tickets.

Can you send my tickets on to a different address?

Tickets can only be sent to the address stated at the time of booking.

Can I collect my tickets in advance/on the night?

If you have chosen to collect your tickets, you will be able to do so from our desk at the River and Rowing Museum or from the site Box Office. Full details will be given on your booking confirmation email.

Can I leave tickets for my guests at the Site Box Office on the night?

You can leave tickets with us at the Site Box Office, please let your guests know that we may ask for ID and be aware that we take no responsibility for the tickets once handed over or for any that have not been collected.

Can I collect tickets on behalf of other guests from Henley Festival Office or Site?

You may collect tickets for other people but you will need to bring written permission from the ticket purchaser, along with a copy of the confirmation email. You may be asked for ID.

If I make more than one booking, can you send all my tickets together?

If you make separate bookings and choose to have them posted, they will be sent to you at different times. If you have elected to have your tickets posted, each booking will incur a postage charge.

Do I have to keep my ticket with me when inside the festival?

You will need to keep your ticket with you throughout the night, particularly for the Main Stage concert as Lawn and Grandstand ticket holders will need their seat and row number. You may be asked by security to show your ticket at any point during the evening.

Do you provide Hospitality Packages?

Hospitality packages can be bought (subject to availability), please email hospitality@henley-festival.co.uk.

FLOATING STAGE CONCERT

What time does the Floating Stage concert start?

Wednesday: 8:45 pm.
Thursday: 9:15 pm.
Friday: 8:45 pm.
Saturday: 8:45 pm.
Sunday: 8:30 pm.

What happens if we’re late for the start of the Floating Stage concert?

Once the concert starts, if you have a Lawn or Grandstand ticket, you may be asked to wait until a suitable moment during the performance to take your seat.

Can I see the concert with a General Admission ticket?

Depending on where you stand you may well see the stage, although we cannot guarantee this. Entry to the Lawn and Grandstand areas is not permitted with a General Admission ticket.

I want to go down to the Lawn from the Grandstand, if the weather is good. Can I?

The Lawn is an area with allocated seating and you will not be able to move from the Grandstand to the Lawn. Please make sure you choose the correct ticket for your requirements.

Can I bring a camera / recording equipment?

The unauthorised use of camera, audio and video equipment is not permitted during the Floating Stage concert.

Is there any classical music this year?

2017 sees the Festival bring a new audience to the world of classical music, with the orchestration of Goldie’s album ‘Timeless’ featuring Goldie and The Heritage Orchestra. The Heritage Orchestra is the orchestra that rocks out arenas, messes with other peoples music, and keeps orchestral tradition in the cellar. Since 2004 this renegade ensemble has written its own music, veered wildly between genres, and collaborated with a diverse and high profile array of artists. Alchemist, innovator and maverick, Goldie’s 1995 album ‘Timeless’ is one of the most influential albums of the last 20 years.

Our aim is to drive new audiences to orchestras and classical music to enable us to continue programming classical work from the purest of forms to the more contemporary.


FOOD AND DRINK

How can I make a restaurant reservation?

Reservations can be made when booking tickets, online, in person or by telephone - please note that we request payment for restaurants at the time of booking.

What time do we have to eat if we’ve booked a table in one of the restaurants?

Once you have made a restaurant booking, Pure Henley Catering will contact you by email with information regarding your evening.

What time do the restaurants open?

All restaurants and concessions will be serving from 6.p.m every evening.

Can I choose where I sit in the restaurant?

If you have pre-booked a space in one of our restaurants, your table will be allocated by the caterers.

Can I join a friends table but book separately?

Once your booking has been confirmed you will receive an email from Pure Henley Catering with a link to your booking, from there you will be able to manage your reservation.

Can I just book the restaurant or do I need a ticket for the festival too?

To book a place in the restaurant, each person will need a valid festival ticket for that evening.


DISABLED ACCESS

Do you have Disabled Access?

Wheelchair and motorised scooters are welcome at the festival. Assistance dogs are allowed, please be aware that we have a large fireworks display each evening and that the festival is a very busy environment. Please call the Box Office on 01491 843404 for more information.

Can I hire a wheelchair on the night?

We are unable to offer wheelchairs for hire.

Do I need a Blue Badge for Disabled Access Parking?

You will need a to display a Blue Badge for disabled access parking.

Do you have reserved seating for Elderly / Infirm / Post Operative/ Heavily Pregnant guests?

We have limited reserved seating for those who are registered disabled.

Do you provide seats for Personal Assistants?

Wheelchair users may bring a Personal Assistant with them, please contact the box office for further assistance.


PARKING

How do I buy a car parking pass?

You can purchase in advance with your tickets (£15), or on the gate (£20 cash only). There is no charge for parking for Family Sunday - cars must be removed by 3.30 pm.

Can I choose where I park?

You will be directed to the next available car parking space.

What can we bring to the Car Park site e.g. gazebo/table and chairs/tent/food and drink?

You are welcome to enjoy a pre-concert picnic in the car park and you are able to bring outdoor furniture if required – gazebos, tables and chairs must be dismantled and removed the same evening. Henley Festival take no responsibility for any items left in the car park. Please note that if you are using space next to your car, you will be required to purchase an additional car parking space. You will be able to pay the attendant on the night (£20 cash only).

What type of vehicle can we bring?

Festival standard sized car parking spaces are approx. 2.5 x 5.5 metres, please be prepared to pay for extra spaces in relation to the size of your vehicle and area required for picnics. On the night you will be directed to a suitable position.

Can we leave our vehicle overnight, if so, until what time the following day?

You are able to leave your vehicle in the car park overnight at your own risk, until midday the following day, Sunday included. Henley Festival cannot take any responsibility for vehicles left in the car park.

Can we sleep in our vehicle in the car park overnight?

We do not allow overnight stays in the car park.


MOORINGS

Can I bring a boat?

Limited moorings within the Festival enclosure are available to purchase- subject to availability- and must be booked at the same time as tickets. All passengers must be in possession of a valid festival ticket and abide by the dress code. Mooring positions are allocated by Henley Festival and cannot be chosen by the customer. Available moorings can be purchased at the same time as tickets, you will then be contacted by Henley Festival separately and asked to complete and return a mooring form.

Can we be dropped off and collected by boat?

Please contact Hobbs of Henley for further advice – 01491 572 035

If I use a crew, do they need a special pass or tickets?

If you have crew, they will need a pass, please contact the Box Office on 01491 843404

What are the mooring departure/arrival times?

Boats with pre-booked moorings may arrive from 2 p.m. on the day of their booking and must leave by midday the following day.

When can we get access to the festival enclosure?

Access will only be permitted from 6 p.m onwards.

Can I get into the festival from the river bank?

You can get into the festival from the riverbank providing you have a valid ticket and a wristband which can collected from one of our wristband exchange points on the towpath.

Can I go to and from my boat throughout the event?

Yes, you can access your boat throughout the evening – you must retain both ticket and wristband to re-gain access to the festival.


TRAVEL

What is the address for the Festival?

Henley Bridge
Henley-on-Thames
RG9 2LY

Can you recommend overnight accommodation?

Please contact Henley Tourist Office for advice – 01491 578034.

Can you recommend Taxi Services?

Please contact Henley Tourist Office for advice – 01491 578034.

How far is Henley Train Station from the festival entrance?

We are situated just over Henley Bridge and the walk should take no longer than 15 minutes.

How far is the Henley Festival from Henley Town Centre?

Henley Town Centre is approx. a 10 minute walk away.


FAMILY SUNDAY

What is Family Sunday?

Family Sunday is a family friendly, music, comedy, visual and performance art (ticketed) event for the younger audience. Please note that Family Sunday is separately ticketed event and entry to the evening is not included.

What time does it open and close?

We open at 11:30 am and close at 3.00 pm. Please arrive as early as you can to make the most of the performances.

Is there a performance on the Floating Stage?

TBA

Do you have discounted tickets?

We offer Senior Citizens a reduced price ticket, and a family ticket for up to five people, one of whom must be under sixteen years of age. Under 3's go free.

Will food and drink be available at Family Sunday?

Food and drink will be available to purchase within the enclosure. You cannot bring food and drink into the enclosure, although you may provide refreshments for under 3's and those with special dietary requirements. Picnics can be enjoyed in the car park.

Do I need to pay for parking?

Free Parking is available on Family Sunday.

When does the car park open/close?

On Family Sunday the car park opens at 11 a.m. and closes at 3.30 p.m.

Is there a dress code for Family Sunday?

No, unlike Henley Festival, there is no dress code - come as you are!

Can I bring my dog to Family Sunday?

Sorry, dogs are not permitted inside the enclosure. Registered Assistance dogs are welcome to accompany disabled visitors.


WORK AT HENLEY FESTIVAL

If you are looking to work at the Festival this year, please get in touch and send your CV to Treva Bailey at Whites & Silver.

Whites and Silver – Email: Treva@whitesandsilver.com Tel: 01491414112 Mob: 07796527511

Whites & Silver Ltd.

Hospitality&Catering Recruitment

PO Box 4824

Henley-on-Thames

Oxon RG9 9HE