Frequently Asked Questions
Find answers for some Frequently Asked Questions about Henley Festival. Can't find the answer to your question? Send us an Email, Tweet or Facebook message and we will get back to you and update this page if required.
GENERAL FESTIVAL INFORMATION
What is the dress code for the festival?
The Henley Festival has a Black Tie dress code. We encourage our guests to get dressed up to the nines – think dinner jackets and bow ties for men, long or short evening wear for ladies, sequins and sparkle! Casual attire is not permitted and you will be refused entry to the event.
Is there a lower age limit for the festival?
Yes - Wednesday, Thursday and Friday is 14+ yrs, Saturday and Sunday is 12+ yrs. Those under 18 yrs old must be accompanied by a responsible adult at all times. Please see Challenge 25.
What time do the Henley Festival gates open / close?
Each evening the gates to the Henley Festival enclosure open at 6 p.m.
Closing times vary - Wednesday & Thursday 12am, Friday 1am, Saturday 2am, Sunday 11.30pm
What time is the latest I can arrive at the festival?
Providing you have a ticket, you can arrive at any time between opening and closing times.
What happens if it rains?
The show (and the festival) goes on! There are many covered areas within the enclosure, if you are on the Lawn or have a General Admission ticket, make sure you bring some protective outerwear for the Main Stage concert, in exceptional weather, no umbrellas allowed but Wellington boots (the more colourful the better) are welcome!
What can we bring into the festival site?
You are not permitted to bring food and drink inside the festival enclosure, there will be an array of options for drinking and dining at the festival. Picnics are welcome in the car park, please see important parking information for further details. Rugs and seating may not be brought into the festival enclosure.
Can I get a replacement wristband if I lose it on the night?
Wristbands are issued on the night, upon presentation of your ticket, as you enter the enclosure. Your wristband must be worn for the duration of the evening, you will not be offered any replacement should you remove or lose it. Any wristbands that have been tampered with or taken off become invalid and you will be asked to leave the event. You do not need a wristband for either of the Weekend Daytime Events.
Are there cashpoints available at Henley Festival?
There are no cashpoints available on site – there are many in the nearby town centre.
What time are the fireworks?
The fireworks display begins after the Headline Floating Stage performance has finished, approximate times may vary.
Wednesday 10th : 10.45pm, Thursday 11th: 10.45pm, Friday 12th: 10pm, Saturday 13th: 10.45pm, Sunday 14th: 10.30pm
What is Challenge 25?
Find out more about our Challenge 25 policy here.
Can I smoke at the Festival?
Smoking is not permitted within any of our restaurants or covered venues. For reasons of proximity and for the comfort of all ticket holders, smoking is not permitted within the Grandstand or Lawn auditorium. Smoking is permitted within all other uncovered areas of the festival enclosure.
Can I apply to work at the Festival?
Thank you for your interest in working with us. Unfortunately we have filled all available spaces for those to join our team for Henley Festival 2019!
What is the difference between a Grandstand, Lawn or General Admission ticket?
Good question! We offer various ticket options for you to experience Henley Festival:
Grandstand - (A,B and C) see everything at the festival and enjoy the Floating Stage concert from an allocated, undercover seat in the Grandstand. These tickets are priced according to the view (in varying degrees) of the Floating Stage.
Lawn - (Premier, A, B, C and Restricted View) see everything at the festival and view the Floating Stage concert, under the stars in an allocated seat on the grassed Lawn area. These tickets are priced according to the view (in varying degrees) of the Floating Stage.
General Admission - a perfect way to enjoy the events, performances, restaurants and bars around the site – a great ticket if you want to wander around. Please be aware that this is not a ticket suitable for viewing the Headline Floating Stage concert and will not give access to the Lawn and Grandstand seats. General Admission ticket holders will be able to hear the concert and may be able to see the stage from a distance, but this is not guaranteed.
What is an Under 18's ticket?
This year, we are introducing an evening ticket for our Under 18 Henley Festival visitors. Age limits for this ticket type are 14 - 17 yrs on Wednesday, Thursday and Friday and 12 - 17 yrs on Saturday and Sunday. An Under 18's wristband will be allocated at the festival entrance upon arrival. Please see Challenge 25 for further information.
What are the ticket prices?
Please see 'Ticket Information' for 2019 prices.
Can I get a replacement ticket if I've lost it or forgotten to bring it to the event?
It is important that you keep your ticket safe and remember to bring it to the event with you. Tickets will not be replaced under any circumstances.
What can I do with a spare ticket on the night?
The Box Office is unable to help customers with the re-sale of any spare tickets, please make sure you buy only the tickets you need. You are welcome to pass them on to Friends or Family.
Where is the Henley Festival Site Box Office and what time does it open / close?
The Site Box Office is open between the 10th-14th July 2019 for ticket purchases and collections, it is situated to the left of the main Henley Festival entrance. We are open each day between 9.30 am and 9 pm throughout the festival week.
I want to book a ticket next to friends for the concert but don't know where they're sitting, can the Box Office tell me?
Due to data protection laws we will not be able to give out any information relating to a customer and/or their order.
Can I buy tickets on the night?
You can purchase tickets from our Site Box Office between 9.30 am and 9 pm subject to availability.
You can purchase Car Park Passes on the night, (subject to availability) at the Car Park entrance for £25 cash only.
Which payment cards do you accept?
We accept Visa, Mastercard and Visa Debit cards. Please note that we do not accept American Express.
Can I buy tickets with cash/cheque?
You can purchase your tickets in person using cash, we do not accept cheques.
How much is the booking fee?
The booking fee is 6% of the price
of a ticket. This fee is added in order to cover the total cost of providing
our Box Office service.
Do I have to pay for postage or can I collect in person?
You can opt to have your tickets posted out to you, please make this choice at the time of booking. We make a charge of £3.00 for 'Signed for Delivery' – this charge is per order and not per ticket. Once you have opted to have your tickets posted out you will not be able to change your preference to collection at a later date.
If you have opted to collect your tickets in person, you are welcome to do so from Wednesday 5th June 2019 onwards. These will be available from our Box Office at the River and Rowing Museum. We are open between 10am and 5pm on Monday to Friday. Special Weekend opening dates will be confirmed at the end of June.
From 1pm on Tuesday 9th July the Box Office at the River and Rowing Museum will be closed to visitors and callers. This Box Office will re-open at 10am on Monday 15th July.
During the dates of the festival (between 10th and 14th July) you may only collect your tickets* from the on-site box office. Collection dates and further details will be available on your booking confirmation email.
*PLEASE NOTE that all pre purchased Car Park Passes must be collected in advance of your arrival on the night you attend Henley Festival. Due to the Site Box Office location (within the festival grounds) it will NOT be possible to collect your Car Park Pass on arrival. All Car Park Passes MUST be clearly displayed before entering the festival grounds.
Can I swap/upgrade/sell back/sell on my tickets?
As per our Terms and Conditions, tickets are non-returnable, transferable or refundable.
Can I go on a waiting list for tickets?
To be fair to everybody, we do not hold a waiting list. Occasionally, when an evening is sold out a few tickets become available nearer the time. Please keep an eye on the Henley Festival website for any late availability.
Can I get a discount for group bookings?
Henley Festival has a charitable trust and for this reason, we do not offer discounts.
I've sent on my guests tickets and they have not received them. Can you replace them?
Once you have taken possession of your Henley Festival tickets, they become your responsibility. We cannot replace your lost or stolen tickets.
Can you send my tickets on to a different address?
Tickets can only be sent to the address stated at the time of booking.
Can I collect my tickets in advance/on the night?
If you have chosen to collect your tickets, you will be able to do so from our desk at the River and Rowing Museum between Wednesday 5th June and Tuesday 9th July. We will close at 1pm prompt, on 9th July and will not reopen the River and Rowing Museum Box Office until Monday 15th July at 10am. The Henley Festival Site Box Office will be open from 9.30am on Wednesday 10th July. During festival dates, tickets will only be available to collect* from the On-Site Box Office between 9.30am and 9pm. Full details will be given on your booking confirmation email.
*PLEASE NOTE that all 'to collect' pre-purchased Car Park Passes must be collected in advance of your arrival on the night you attend Henley Festival. Due to the Site Box Office location (within the festival grounds) it will not be possible to collect your Car Park Pass on arrival. All Car Park Passes must be clearly displayed before entering the festival grounds.
Can I leave tickets for my guests at the Site Box Office on the night?
You can leave tickets with us at the Site Box Office, please let your guests know that we may ask for ID and be aware that we take no responsibility for the tickets once handed over or for any that have not been collected. It is not possible to leave Car Park Passes at the Box Office for guests to collect on the night they attend Henley Festival.
Can I collect tickets on behalf of other guests from Henley Festival Office or Site?
You may collect tickets for other people but you will need to bring written permission from the ticket purchaser, along with a copy of the confirmation email. You may be asked for ID.
If I make more than one booking, can you send all my tickets together?
If you make separate bookings and choose to have them posted, they will be sent to you at different times. If you have elected to have your tickets posted, each booking will incur a postage charge.
Do I have to keep my ticket with me when inside the festival?
You will need to keep your ticket with you throughout the night, particularly for the Floating Stage concert as Lawn and Grandstand ticket holders will need their seat and row number. You may be asked by security to show your ticket at any point during the evening.
Do you provide Corporate Engagement Packages?
Corporate Engagement packages can be purchased (subject to availability), for more information please email firstname.lastname@example.org.
FLOATING STAGE CONCERT
What time does the Floating Stage concert start?
Wednesday 10th July: 8:45 pm
Thursday 11th July: 8:45 pm
Friday 12th July: 8:35 pm
Saturday 13th July: 8:45 pm
Sunday 14th July: 8:30 pm
What happens if we are late for the start of the Floating Stage concert?
Once the concert starts, if you have a Lawn or Grandstand ticket, you may be asked to wait until a suitable moment during the performance to take your seat.
Can I see the Floating Stage concert with a General Admission ticket?
Depending on where you stand you may well see the stage, although we cannot guarantee this. Entry to the Lawn and Grandstand areas for the Floating Stage concert is not permitted with a General Admission ticket.
I want to go down to the Lawn from the Grandstand, if the weather is good. Can I?
The Lawn is an area with allocated seating and you will not be able to move from the Grandstand to the Lawn. Please make sure you choose the correct ticket for your requirements.
Can I bring a camera / recording equipment?
The unauthorised use of camera, audio and video equipment is not permitted during the Floating Stage concert.
FOOD AND DRINK
How can I make a restaurant reservation?
Reservations (subject to availability) can be made when booking tickets, online, in person or by telephone - please note that we request payment for restaurants at the time of booking. If you would like to add a restaurant reservation to a ticket sale that you have already paid for, please contact us by telephone 01491 843404. The option to add to your booking online will not be possible.
What time do we have to eat if we've booked a table in one of the restaurants?
Tables are available from 6pm. However we request that you are seated no later than 7pm*
*Friday 12th July no later than 6.45pm
What time do the restaurants open?
All restaurants and concessions will be serving from 6.p.m every evening.
Can I choose where I sit in the restaurant?
If you have pre-booked a space in one of our restaurants, your table will be allocated by Pure Henley Catering.
Can I join a friends table but book separately?
Yes, you are welcome to join your friends table subject to availability. Please email email@example.com for further assistance.
Can I just book the restaurant or do I need a ticket for the festival too?
To reserve a table in one of our pre-bookable restaurants, each person will need a valid festival ticket for that evening.
We have a variety of Accessibility Tickets available for Henley Festival. For advice and bookings please contact the Box Office on 01491 843404 or email Lucy Taylor at LTaylor@henley-festival.co.uk
Are Assistance Dogs permitted at the festival?
Assistance Dogs are very welcome, however please be aware that we hold a large firework display each evening. Please call the Box Office on 01491 843404 or email Lucy Taylor at LTaylor@henley-festival.co.uk for further help and information.
Do you have Disabled Access?
Wheelchairs are welcome at Henley Festival. To comply with emergency evacuation procedures we ask that wheelchair users only book a dedicated wheelchair space for the Floating Stage concert. Henley Festival Ltd cannot take any responsibility in unattended chairs and owners leave them entirely at their own risk. Please make sure you have booked the correct type of wheelchair friendly ticket if you wish to see the Floating Stage concert. Please call the Box Office on 01491 843404 for more information.
Can I hire a wheelchair on the night?
We are unable to offer wheelchairs for hire.
Do I need a Blue Badge for Disabled Access Parking?
You will need to display a Blue Badge for disabled access parking.
Do you have reserved seating for Elderly/Infirm guests?
We only provide Accessibility seating for festival goers who are registered disabled.
Do you provide seats for Personal Assistants?
We want our Accessibility guest to be able to enjoy Henley Festival to the full. If help is needed to enable this to happen, you are welcome to bring a Companion/Personal Assistant. We have a limited number of free tickets available to those who qualify. Please contact the Box Office on 01491 843404 for further assistance.
How do I buy a car parking pass?
For 2019 car park passes for Car Park A £20 (5 mins walk approx) and Car Park B £15 (10 mins walk approx) can be purchased in advance with your tickets.
During the festival dates 10th-14th July 2019 the only passes available to buy will be Car park B at the 'On The Night' price of £25 and must be purchased with cash at the gate upon arrival. The Box Office will not have any car park passes available for sale between 10th-14th July 2019.
There is no charge for parking on Family Sunday.
*PLEASE NOTE that all pre purchased Car Park Passes must be collected in advance of your arrival on the night you attend Henley Festival. Due to the Site Box Office location (within the festival grounds) it will not be possible to collect your Car Park Pass on arrival. All Car Park Passes must be clearly displayed before entering the festival grounds.
When do the Car Parks open?
Each evening the car parks will open from 4pm.
On Family Sunday the car park will open at 10am and all cars must be removed by 2.30pm.
Can I choose where I park?
If you have booked in advance you will be directed to either Car Park A or Car Park B as requested. Once there you will be directed to the next available car parking space. Festival guests who purchase a Car Park Pass on the night will be directed to the next available area (subject to availability).
How Do I Get To The Car Park?
CAR PARK A, VIP, PATRONS, ARTIST PARKING & BLUE BADGE PARKING
If you are travelling from the M4/A404 onto the A4130 follow signs to Henley Festival / Music Festival 2019. Continue down White Hill and turn right at Leander Way. From there you will be directed by parking attendants where to park.
If you are travelling from Reading, Marlow or Oxford come into Henley town centre and follow signs to Henley Festival. Go over Henley Bridge and turn left into Leander Way. From there you will be directed by parking attendants where to park.
CAR PARK B & ON THE DAY CASH SALES
If you are travelling from the M4/A404 onto the A4130 follow signs to Henley Festival / Music Festival 2019. Take the first main right (signposted Car Park B) after the petrol station onto Remenham Church Lane and follow signs to Car Park B.
If you are travelling from Reading, Marlow or Oxford come into Henley town centre and follow signs to Henley Festival. Go over Henley Bridge and continue straight up White Hill. Turn left (signposted Car Park B) onto Remenham Church Lane and follow the signs to Car Park B.
What can we bring to the Car Park site e.g. gazebo/table and chairs/tent/food and drink?
You are welcome to enjoy a pre-concert picnic in the car park and you are able to bring outdoor furniture if required – gazebos, tables and chairs must be dismantled and removed the same evening. Henley Festival take no responsibility for any items left in the car park. Please note that if you are using space next to your car, you will be required to purchase an additional car parking space. If you need more than 6.8m x 2.9m, you will need to purchase additional space. Additional Car Park A passes are not available to purchase on the night and MUST be booked in advance. You will only be able to pay for additional Car Park B passes on the night at the 'On The Night' price of £25 cash only (subject to availability).
What type of vehicle can we bring?
Festival standard sized car parking spaces are approx. 6.8m x 2.9 m, please be prepared to pay for extra spaces in relation to the size of your vehicle and area required for picnics. If you need more than 6.8m x 2.9m, you will need to purchase additional space. On the night you will be directed to a suitable position.
Can we leave our vehicle overnight, if so, until what time the following day?
You can leave your vehicle in the car park overnight (at your own risk) until midday the following day, Sunday included. Henley Festival cannot take any responsibility for vehicles left in the car park.
Can we sleep in our vehicle in the car park overnight?
We do not allow overnight stays in the car park.
Can I bring a boat?
Limited moorings within the Henley Festival enclosure are available to purchase, and are for the exclusive use of festival ticket holders only. All guests on board must be in possession of a valid festival ticket and abide by the Black Tie dress code. Mooring positions are allocated by Henley Festival and cannot be chosen by the customer. Available moorings must be paid for at the time of booking. Following on, you will be contacted by the Henley Festival Mooring Dept. and asked to complete and return a mooring form. As stated in our Terms & Conditions, moorings are not transferable or refundable.
Can we be dropped off and collected by boat?
Please contact Hobbs of Henley for further advice – 01491 572 035
If I use a crew, do they need a special pass or tickets?
If you have crew, they will need to be in possession of a Henley Festival Crew Pass. Please contact the Box Office on 01491 843404
What are the mooring departure/arrival times?
Boats with pre-booked moorings may arrive from 2 p.m. on the day of their booking and must leave by midday the following day.
When can we get access to the festival enclosure?
Access to the enclosure will only be permitted from 6 p.m onward.
Can I get into the festival from the river bank?
You can get into the festival from the riverbank providing you have a valid ticket and a wristband which can be collected from one of our wristband exchange points on the towpath.
Can I go to and from my boat throughout the event?
Yes, you can access your boat throughout the evening – you must retain both ticket and wristband to re-gain access to the festival.
What is the address for the Festival?
Can you recommend overnight accommodation?
Please contact Henley Tourist Office for advice – 01491 578034.
Can you camp at the festival?
No - there are no camping facilities at the festival.
Can you recommend Taxi Services?
Please contact Henley Tourist Office for advice – 01491 578034.
How far is Henley Train Station from the festival entrance?
We are situated just over Henley Bridge and the walk should take no longer than 10 minutes.
How far is the Henley Festival from Henley Town Centre?
Henley Town Centre is approximately a 10 minute walk away.
What is Family Sunday?
Family Sunday is a family friendly, music, comedy, visual and performance art (ticketed) event for the younger audience. Please note that Family Sunday is a separately ticketed event and entry to the evening event is not included.
What time does it open and close?
We open at 10.30 am and close at 2.00 pm. Please arrive as early as you can to make the most of the performances.
Is there a performance on the Floating Stage?
Yes! You can view the full Family Sunday programme here
Do you have discounted tickets?
We offer Senior Citizens a reduced price ticket, and a family ticket for up to five people, one of whom must be under sixteen years of age. Under 3's go free. Please choose your tickets carefully, the Family Ticket is very good value and can be used by up to 4 full paying adults.
Will food and drink be available at Family Sunday?
Food and drink will be available to purchase within the enclosure. Visitors are not permitted to bring their own food and drink into the enclosure, although you are welcome to bring refreshments for under 3's and those with special dietary requirements. Picnics can be enjoyed in the car park.
Do I need to pay for parking?
Free Parking is available to all visitors on Family Sunday. There is a designated Blue Badge holder car park close to the festival entrance.
When does the car park open/close?
On Family Sunday the car park opens at 10am and closes promptly at 2.30pm.
Is there a dress code for Family Sunday?
No, unlike Henley Festival, there is no dress code for Family Sunday - come as you are!
Can I bring my dog to Family Sunday?
Sorry, dogs are not permitted inside the enclosure. Registered Assistance dogs are more than welcome to accompany Accessibility visitors.