Box Office Top Tips 2023
Top Tips for e-Ticket Holders
- Festival e-Tickets / Car Park e-Tickets and Souvenir Brochure e-Tickets are now available. Click here to access your ‘CUSTOMER ACCOUNT’ click on ‘my e-tickets’ and either download or print your e-tickets off. You won’t need e-tickets for any restaurant reservations.
- Your e-Tickets are only accessible using the email address shown on your booking confirmation email(s). Please only use this email address to access your e-Tickets via ‘MY ACCOUNT’. Other email addresses will not be recognised.
- If you have not already accessed ‘MY ACCOUNT’ for Henley Festival 2023, you will need to create a new password to gain access PASSWORD RESET
- All e-Tickets must be shown at the festival entrance gates where you will then be given a wristband. Mobile network connectivity can be limited on-site, so we strongly recommend downloading e-Tickets before your visit, so you can enjoy every possible moment inside the enclosure and not spend it hovering at the gate!
- IMPORTANT NOTE – As each individual e-Ticket has a unique barcode, it will only be accepted at the festival entrance gates once. You must ensure that each guest has their own individual e-Ticket for scanning. Once each e-ticket has been scanned, it cannot be scanned again.
Dress Code
Henley Festival has a Black Tie dress code. Remember you can never be over dressed at Henley – think dinner jackets and bow ties, cocktails dresses, evening trousers, long or short party wear …glitz and glamour! Please ensure that all your guests are aware of our dress code. Casual attire, including jeans, t shirts, flipflops and trainers are not be permitted, and you will be refused entry to the event. The only time we do not operate our Black-Tie dress code is for our Children’s Sunday daytime event.
Opening and Closing Times
Car Parks open at 4pm daily
Festival gates:-
Wednesday and Thursday 5pm to midnight.
Friday and Saturday 5pm to 1am.
Sunday 5pm to 11.30pm
Children’s Playdate @ Henley Festival, Sunday 9th July – car park open from 9.30am, gates open 10am to 1.30pm, car park closes promptly at 2.30pm
Cashless
Henley Festival is a cashless site. Cash will not be accepted in any bars, restaurants, on the day car parking or throughout the site, you’ll be able to use credit and debit cards, Apple pay and Google pay.
e-Tickets
Your e-Tickets will be available to download from your Customer Account from 10am on Monday 5th June onwards.
Box Office location
The Henley Festival Site Box Office is located on the left hand side, just before the main entrance. We will be open to visitors between 2pm and 9pm, on Wednesday, Thursday, Friday and Saturday, and between 9am and 8.30pm on Sunday.
Friend’s Membership Drinks Card
A reminder to all Friends of the Festival please collect your Friends Membership Card from the on-site Box Office to receive your 20% discount on drinks (excluding champagne) at our Happy Hour in the RISE Bar 5.00-7.00pm on Festival nights.
Car Park Passes
If you have already purchased your car park pass, you will be able to download this with your e-tickets before the Festival. There will be signs before you arrive at the festival directing you to your car park – stewards will need to see your Car Park Pass in order to allow access. Please print off the car park pass and display on the dashboard of your car
Can I buy a Car Park Pass on the gate?
Of course you can! If you plan to buy a Car Park Pass on the gate you will need to follow signs for Car Park 2. A pass will cost £25, we will be accepting card payment only and parking is allocated first come first served.
Age Limit, do I need to bring ID?
Our age limit for 2023 is Wednesday to Saturday 16years+, and Sunday 12years +, we have no age limit for our Sunday Playdate Children’s event.
You may be asked for proof of age when you arrive at the festival, we accept colour photocopies of a valid passport, provisional driving license or CitizenCard.
Challenge 25 Policy
We operate a Challenge 25 policy. If you look under the age of 25 you will need to produce a valid ID at all festival bars, in order to purchase alcohol. If you cannot produce a valid ID, you will not be able to consume or purchase alcohol anywhere on the festival site.
To find out more about Challenge 25: http://henley-festival.co.uk/about/challenge-25
Arriving by boat?
If you have booked a mooring with us, you will soon receive information from our moorings team. If you have any questions about an existing mooring please contact moorings@henley-festival.co.uk.
I have a reservation at a restaurant, how do I make my menu choices?
If you have made a reservation at one of our fine dining restaurants (Riverside Canteen, The Riverside or The Terrace) please log onto your Henley Festival account, by visiting http://boxoffice.henley-festival.co.uk/login/ and select ‘My Restaurant Bookings’ to make your menu choices. If you haven’t accessed your online account before, then follow the instructions to get a new password.
For more FAQS on your restaurant reservation: Restaurant FAQs | Henley Festival (henley-festival.co.uk)
Site Map
For all those who have not been to the festival before, be sure to familiarise yourself with the site map here. Don’t worry, we will have site maps throughout the festival for you to refer to, plenty of lovely staff ready to guide you, and lots of signage getting you exactly to where you want to go.